Last Updated: October 27, 2025
At The Washe, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laundry services, visit our website, or interact with our mobile application.
We collect information that you provide directly to us, including:
When you use our services, we collect:
We automatically collect certain information when you use our services:
We collect anonymous visit data when you access our website to help us understand usage patterns and improve our services. This data may include:
This information is stored securely on our servers and is used solely for internal analytics. It is not shared with third parties or used to personally identify you. The data helps us analyze traffic trends, measure the effectiveness of our website, and improve user experience.
All data collected is done in compliance with applicable privacy laws. Visitors from regions with stricter privacy regulations, such as the European Union (GDPR), are informed that their IP address may be considered personal data. This data is handled responsibly and only for the purposes described above.
We use the information we collect to:
We share necessary information with Washees to fulfill your orders, including your name, pickup/delivery addresses, contact information, and laundry preferences.
We may share information with third-party service providers who perform services on our behalf, such as:
We may disclose your information if required by law or if we believe such action is necessary to:
If The Washe is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
You can access and update your account information at any time through your account settings or by contacting us.
You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by updating your preferences in your account settings.
You can disable location tracking through your device settings, though this may limit certain features of our services.
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
You can request deletion of your account and associated data by contacting us at privacy@thewashe.com. We will retain certain information as required by law or for legitimate business purposes.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
Our website and app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
The Washe
Email: info@thewashe.com
Phone: (778) 720-2271
Address: #110 - 18677 52 Ave, Surrey, BC, V3S 8E5